SMS messaging policy
Effective
How Molus uses SMS for care coordination: opt-in, message types, and opt-out. Public policy for patients who receive Molus texts from their care team. Not legal advice.
Who we are
Molus helps licensed counselors coordinate post-discharge medication access and related care follow-up. SMS is only for operational care messages in that counselor-led workflow—not advertising, lead generation, or purchased lists.
How people opt in
Patients (or authorized representatives) opt in through the care relationship:
- Consent is obtained verbally or in writing during care, discharge, or enrollment with the treating organization or counselor.
- Staff only start Molus SMS to a number after that consent for care-related texts.
- We do not enroll numbers from directories, scraped data, or marketing lists.
Starting a care check-in or short intake in Molus confirms the care team has consent to text that number for the purposes below.
Message types
- Care check-ins (for example, how things are going after discharge)
- Short intake or follow-up questions for care coordination
- Workflow confirmations (including opt-out confirmation)
Not promotional marketing or unrelated commercial offers.
Frequency
Texts when a care team member starts a workflow for an active episode, and when the patient replies. No marketing drip. Volume follows clinical need.
How to opt out
Reply STOP to unsubscribe. You get a confirmation. You should not receive further Molus SMS unless you opt in again through your care team.
Help
Reply HELP, or email contact@molus.app.
Fees
Message and data rates may apply. Carrier delivery is not guaranteed.
Contact
Molus — contact@molus.app
https://molus.app